Question 1

FAQs for File Size Uploads (Videos, Photos, Logos)

Accepted Answer

What is the maximum file size allowed for video uploads?

There is a 10GB limit file size uploads on videos.

What is the maximum file size allowed for photo uploads?

The maximum file size for photo uploads is 10MB. Make sure your image file is within this limit for smooth uploads.

What is the maximum file size allowed for logo uploads?

Logo files must be no larger than 10MB. For best results, we recommend using transparent PNG files for logos.

What file formats are supported for video uploads?

MP4 (.mp4) and Quick Time File Format (mov,.movie,.qt) -- But mp4 is highly encouraged.

What file formats are supported for photo uploads?

JPEG (.jpg, .jpeg)
PNG (.png)

What file formats are supported for logo uploads?

JPEG (.jpg, .jpeg)
PNG (.png)

Can I upload videos in high definition (HD)?

Yes, HD videos are supported! Just ensure that the file size does not exceed the 10GB limit. We recommend using a resolution of 1080p or lower to keep file sizes manageable.

How can I reduce the file size of a video/photo/logo if it's too large?

For videos: Compressing the video using tools like HandBrake or Adobe Media Encoder, or adjusting the resolution to 720p.
For photos: Using online tools like TinyPNG, ImageOptim, or Photoshop to resize or compress the image without losing quality.
For logos: Save logos in a more compressed format like PNG or use vector formats like SVG

Question 2

What is the "Create from Scratch" template and how to use it?

Accepted Answer

What It's For

This feature is ideal for users who:

Have a specific design vision that doesn't match existing templates
Need to create something unique or highly customized
Prefer to start with a clean canvas
Want full control over the layout and elements
Want to create simple videos with captions and logos

How to Use the Create from Scratch Feature

Step 1: Upload Your Video

Start by uploading a video.
Choose one of the eight options for importing content: YouTube Link, Live Stream, Vimeo, Facebook, Dropbox, Google Drive, StreamingChurch.TV, or from your device.

Step 2: Select your Sermon

Once your video is loaded, click on the specific message you want to work with.

Step 3: Choose "Create from Scratch" Template

Navigate to the template options
Select the "Create from Scratch" option to begin with a blank canvas
Choose to create a Square, Horizontal or Vertical template
This will give you full creative freedom for your project

Step 4: Add Captions to Your Video

Use the text tool to add caption boxes
Position them appropriately on your video
Customize font, size, and color to match your brand style ![](https://st

Question 3

Troubleshooting Video Upload Issues

Accepted Answer

If you're experiencing difficulties uploading videos from Facebook, YouTube, Vimeo, or Google Drive, including the "unable to fetch video information" error, this guide will help you resolve the most common issues and provide alternative solutions.

1. Check Your URL

Detailed Steps for URL Verification

For Facebook:

Navigate to your video on your Facebook page
Set the video privacy to "Public" so our system can access it
Click directly on the video to open it in its own window or tab
Copy the URL from your browser's address bar (not from any share options)
Verify the URL format looks like: https://www.facebook.com/YourChurchName/videos/123456789
Ensure you're using the direct video link, not a share link

For YouTube:

Go to your video on YouTube
Copy the URL directly from your browser's address bar
Verify the URL format looks like: https://www.youtube.com/watch?v=6VkeY6P04bs&t=5s
Avoid using shortened URLs (youtu.be links) or share links
Make sure the video is set to public or unlisted (not private)

For Vimeo:

Navigate to your video on Vimeo
Check that the video privacy is set to "Public" or "Anyone with the link can view"
Click on the video to open it in its own window
Copy the URL directly from your browser's address bar (not from embed or share options)
Verify the URL format looks like: [`ht

Question 4

How To Get Started with Sermon Shots

Accepted Answer

Welcome to Sermon Shots! Creating impactful sermon clips has never been easier. With Sermon Shots, you can quickly transform your messages into high-quality, engaging social media content in just a few simple steps! Watch this short video for a quick overview on how to get the most out of your Sermon Shots account. ${youtube}How To Create A Sermon Reel Using Sermon Shots + Additional AI Features

1. Upload Your Sermon

You can easily upload directly from your computer or device, or use the “Upload from YouTube” button located at the top right. Simply paste the YouTube URL of your sermon and hit “submit.” But that’s not all! We also offer some awesome options for video submission, including Live Stream, Vimeo, Facebook, Dropbox, Google Drive, From this Device, and even StreamingChurch.TV, giving you multiple ways to share your content with us.

||| Important: Before uploading your sermon, you must switch the language setting from the default English to your desired language. The language selector will be visible in the upload interface.

Here's a guide on Uploading Sermons in Different Languages on Sermon Shots

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Question 5

What is Sermon Live and How to Set It Up?

Accepted Answer

Overview

Sermon Live provides real-time sermon translations to non-English speaking attendees. Using any mobile device, congregants can follow along in their preferred language, ensuring everyone fully participates in the message. Watch the tutorial here: ${youtube}How to Set Up Sermon Live for Real-Time Church Translation + Live Captions

Key Features

Real-Time Translation

Instant text or audio translation with only 3-second delay
Multiple language options available
Accessible through any mobile web browser
No app download required
At the moment, Sermon Live can translate FROM English to other languages

AI Video Dubbing

Download dubbed versions of your sermon in 30+ languages
Natural-sounding AI voices that maintain message clarity
Available within minutes after your stream ends
Repurpose dubbed videos in Sermon Shots for short clips and social posts

Easy Setup

Uses existing church audio or streaming setup
Simple URL sharing system
No additional hardware needed
Works with any type of church workflow

Post-Service Video Content

AI-generated dubbed videos
Natural lip-sync technology (coming soon)
Choose from natural-sounding AI voice that fits your church
Maintains pastor's original voice (coming soon)
Available within hours after service

How to signup for Sermon Live without a Sermon Shots account

Choose a Plan Select the option th

Question 6

How to Edit Captions for Sermon Shots Clips

Accepted Answer

Accessing Caption Editing

Create Your Clip: After uploading your sermon audio and generating your clip, you'll be taken to the editing interface.
Choose a template on Step 1
Click Next to get to Step 2: The caption editing tools are located in Step 2 of the clip creation process, where you can see your video preview alongside the caption text blocks.

Updating Spelling, Punctuation, and Capitalization

To Edit Your Captions

Click on the Word in the text box: Click directly on the specific word that needs to be changed (for example, click on "Forward" if it should be "Ford", or click on "john" if it should be "John", or click on "Gods" if it should be "God's").
Type the Correction: Type the correct word to replace the incorrect one. Make corrections to spelling mistakes, punctuation errors, or capitalization issues.
Save Changes: Clicking "Next" will automatically update the transcription and will be reflected on Step 3. If this doesn't work and you're still seeing the incorrect words in Step 3, here's what you can do:

🛠️ If the Changes Aren't Sticking

Sometimes edits may not save properly. If this happens, you can recompile the clip using these steps:

Go back to Step 2
Remove the sentence block with the word that has the wrong spelling (by clicking on the red minus ➖ sign) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/

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